By Varun Grover
Enterprises are present process titanic restructuring efforts to deal with a altering aggressive surroundings. primary to those efforts is the redecorate and alter of industrial approaches. whereas many companies have won enormous adventure in company approach swap, easy questions stay unanswered. This booklet incorporates a rigorously reviewed compilation of unique contributions via across the world popular experts, practitioners, and researchers, all of whom were intricately concerned with company approach reengineering (BPR). It truly outlines BPR tools, suggestions and instruments and the function that details know-how performs as a strategic enabler of BPR.
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Extra info for Business Process Change : Reengineering Concepts, Methods and Technologies
Example text
Application of these technologies may greatly improve communication and collaboration between different functions involved in a business process and enable horizontal movement in the grid (Figure 3). , for example, the sales process underwent significant change as 135 sales representatives began to use laptop computers to retrieve up-to-date inventory information from corporate data base during customer meetings (Berger, et. , 1987). In addition, they can now use the portable computers to communicate with their peers and superiors, enabling frequent exchange of sales intelligence among the salespersons as well as timely dissemination of corporate directives pertaining to promotion, pricing, and discounting.
This arrangement has reduced the application turnaround time from six days to just four hours. With no additional workforce, the redesigned process is able to handle 100 times as many applications as before (Hammer and Champy, 1993). Both case managers and process generalists are powerful organizational innovations that can support vertical movement in the process change model. These structures can prove particularly useful in organizations with complex processes for bringing products and services to the customer.
Irwin, 1967) and J. L. Galbraith, Organization Design, (Addison-Wesley, 1977). ”, Fortune, November 1992, pp. 110-117. Malone, T. W. and Rockart, J. F. “Computers, Networks and the Corporation”, Scientific American, September, 1991, pp. 128-136. McDonell, E. D. and Somerville, G. E. “Corporate Reengineering That Follows the Design of Document Imaging”, Information Strategy: the Executive ‘s Journal, Fall 1991, pp. 5-10. McWhirter, W. “Chrysler’s Second Amazing Comeback”, Business Week, November 9, 1992, p.