By Institute of Leadership & Mana
With 40 good based and straightforward to keep on with subject matters to select from, every one workbook has a variety of case stories, questions and actions to satisfy either somebody or organization's education wishes. even if learning for an ILM qualification or seeking to increase the abilities of your staff, large sequence presents crucial suggestions, frameworks and strategies to aid administration and management improvement. ·Developed by way of the ILM to aid their point three Introductory certificates and certificates in First Line administration ·Well-structured and straightforward to persist with ·Fully revised and up-to-date
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Writing Effectively Super Series, Fourth Edition
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Extra info for Writing Effectively Super Series, Fourth Edition
Example text
You should ask yourself the following questions. Who do I need to communicate with? What result do I want to achieve? What impression do I want to give? Apart from ‘self-communication’ (private diaries, personal notes, records placed on file, and so on) all communication is designed: to reach some other person; to achieve a result. The result – the purpose – may be to ask, order or persuade the other person to do something; or it may be to provide them with information. Either way, the end result will be to generate action of some kind.
I think the first thing to strike you would be the unnatural language used. ‘We are now in a position to advise you’ and ‘you should obtain receipt’ are just two examples. The way letters and memos are written may be a ‘cultural’ thing. If your organization’s culture is to be rather formal in its written communications, don’t offend people by ‘loosening up’ too much. Formality in writing may be as important as the dress code or the ‘clear desk’ policy. We understand what the writer is saying, but he or she could have said it far more simply.
How should he respond to this e-mail? There is no need for Harry to acknowledge his receipt of this e-mail separately from providing the information. Larry’s ideal response would be an e-mail to Head Office, ‘cc’d’ to Harriet, attaching a document which simply lays out the information required. The e-mail should just describe what the information is, and why he is sending it. But what you say may depend on thinking about what the receiver needs to know if your objective in communicating is to generate some sort of action.