By W. Timothy Coombs
Written as a device for either researchers and communique managers, the Handbook of concern Communication is a accomplished exam of the newest study, methods, and serious concerns in difficulty communication.
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Includes in-depth analyses of famous case stories in difficulty conversation, from terrorist assaults to typhoon Katrina
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Explores the foremost rising components of latest know-how and international quandary communication
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Provides a kick off point for constructing challenge verbal exchange as a particular box learn instead of as a sub-discipline of public kinfolk or company communication
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Extra info for The Handbook of Crisis Communication (Handbooks in Communication and Media)
Example text
As such, organizations can be defined and evaluated by the quality of their risk management, which, if it cannot prevent a crisis, can at least understand the conditions and preparation requirements sufficiently to be prepared to respond, bring control, mitigate damage, and protect other interests. Risks come in all sizes and shapes. They can be foreseen. They can be planned for and mitigated. In fact, an entire line of 4 Robert L. Heath management theory features risk management, including the multifaceted role of public relations.
New York: Routledge. , & Heath, R. L. (2007). Emergent agents: The forgotten publics in crisis communication and issues management research. Journal of Applied Communication Research, 35: 88–108. Part I Crisis and Allied Fields Any volume that claims to be a “handbook” on a topic commits to an ambitious goal, and this Handbook of Crisis Communication is no exception. Crisis communication theory, research, and practice have expanded rapidly over the past decade. The work is characterized by its attention to a variety of organizational and crisis types as well as methodological diversity – but always with an eye toward application.
How stakeholders view an event has ramifications for whether or not that event becomes a crisis. The definition attempts to honor stakeholder concerns and the role they can play in co-creating the meaning of a crisis. Meaning is socially constructed and crises are no exception. Thus, it was important to utilize a definition that reflects the perceptual nature of crises. Chapter 37 does an excellent job of further arguing for the importance of stakeholders in crisis management. It is also important to separate crises from incidents (Coombs 2004b).